Common questions about digital family trees

The paid plans have no generation limit — the system supports a family tree as deep as you can trace, and generation numbers are worked out automatically every time the structure changes. The Free plan covers three levels around you: parents, siblings, children and nieces and nephews. Downgrading deletes nothing; the part beyond the limit is hidden and returns when you subscribe again.

No. You only need the date of birth — the system works out the age automatically, every day. For a member who has passed away, enter the date of death and the system works out the age at which they died.

Enter an approximate date and tick "Only the year is known". The system will show the year alone, without a day and month, so no false precision is displayed.

Yes. Each marriage is recorded as a separate record with its own dates and status. A member may have several marriages over a lifetime.

Up to five photographs per member, plus a family gallery that is not limited by the number of pictures (only by your plan's storage quota).

A Family QR opens the family tree and the family details as a whole. A Member QR opens the profile of one particular member. Both are subject to the access level you set.

Only if you set that code's access level to "Anyone who scans". The system default is "Family members only" — an outsider who scans will see an access-denied message.

Yes. You can choose from five templates and six brand colours, place the family logo in the centre, and add a custom note beneath the code. The code can be downloaded as SVG for printing at any size.

You decide. Every part — the profile, the family tree, the gallery, the documents and the chat — has its own privacy control with three choices: everyone, registered users, or family members only.

No. We do not sell, rent or share your family data with any third party. Our revenue comes from subscriptions and from advertising that does not use your family's personal data.

A document can be marked confidential or private. A private document can only be opened by the related member and the family head, and every download is written to the audit log.

A guardian holds delegated access, not transferred ownership. The family head can let a parent manage a child's account, or a child manage an elderly parent's account — by granting particular permissions only, from the nine available.

Yes, at any time. Access lasts until the current subscription end date, then the account drops to the Free plan. Your data is not deleted — the parts of the family tree and the files beyond the Free plan's limits are hidden, not removed, and come back in full when you subscribe again.

New uploads are rejected until you delete old files or upgrade the plan. Existing data is neither deleted nor blocked. The storage quota belongs to each account, so files uploaded by other members of the same family do not reduce your remaining space.

Internet banking (FPX), credit and debit cards, and the major Malaysian e-wallets. Families in Indonesia, Singapore, Brunei and Thailand pay by international credit or debit card. All prices are in Malaysian Ringgit and are converted by your bank.

Yes. NASAB is a Progressive Web App that installs straight from the browser on Android and iOS. Press "Install App" when the prompt appears, or use the "Add to Home Screen" menu.

Partly. Pages you have already opened in the mobile app can still be viewed offline. Adding or changing data requires a connection.

Yes. You can export the member list, the document inventory and the event records to Excel, and generate a complete family tree book as a PDF at any time.

Yes. Many people join both their own family and their spouse's. The family switcher in the top bar lets you move between them.